FAQs

Q: What is a virtual assistant?

A: A virtual assistant (typically abbreviated to VA) is generally self-employed and provides professional administrative, technical, or creative (social) assistance to clients remotely from a home office. Because virtual assistants are independent contractors rather than employees, clients are not responsible for any employee-related taxes, insurance or benefits, except in the context that those indirect expenses are included in the VA’s fees. Clients also avoid the logistical problem of providing extra office space, equipment or supplies. Clients pay for 100% productive work.

 

Q: Why hire me as your virtual assistant?

A: As your virtual assistant, I will provide professional and efficient assistance in a wide variety of tasks. From word processing, transcription and data entry, to legal assistant and paralegal duties, to website creation, social media, contact management, and blogs. I have over 25 years of knowledge and experience to offer.

 

Q: How much time is being spent on my work?

A: If you are concerned about how much time is being spent on your work, I can provide updates frequently throughout the month to let you know we have reached 5 hours, 10 hours, etc.

 

Q: How do we communicate?

A: Email, Phone, Skype, dedicated CRM, Google Docs, OneDrive, DropBox, Box.

 

Q: How do we exchange files?

A: Email is sufficient for most small projects. If you need to send large files, we can use a file sharing program like DropBox or Box. We can also use a hosted FTP. If we both need to work on the same file, we can upload documents to a cloud based server.

 

Q: Is my information confidential?

A: Yes. With all my experience in the legal field, I know how important confidentiality is. Your information is never shared. Unless otherwise requested, I will destroy all client file material after 30 days.

 

Q: When can I expect my project to be done?

A: Depending on the project, typical turnaround time is 24-48 hours. If your deadline is immediate, we can discuss that option, but a rush job fee will likely be charged.

 

Q:  How is transcription billed?

A: If you have good, clean, quality audio with one to two speakers, you can expect an average ratio of 1:5 (1 hour of audio will take 5 hours to transcribe). If the audio is of poor quality, has many speakers, and/or contains information that may require any research (i.e., looking up company names, spellings, etc.), you can expect an average ratio of 1:6 or more. In these two examples, proofreading would then take an additional hour.  If possible, all digital transcription should be delivered in .mp3 format. If sent using a different format, client will be charged for the time it takes to convert the file to .mp3 format.