Tucson, AZ
425.829.5050
alex@virtualalex.com

FAQs

Q: What is a virtual assistant?

A: A virtual assistant (typically abbreviated to VA) is generally self-employed and provides professional services to clients remotely from a home office. Because virtual assistants are independent contractors rather than employees, clients are not responsible for any employee-related taxes, insurance or benefits, except in the context that those indirect expenses are included in the VA’s fees. Clients also avoid the logistical problem of providing extra office space, equipment or supplies. Clients pay for 100% productive work.

Q: Why hire me?

A: For ongoing support, I will provide professional and efficient assistance in a wide variety of tasks. I’ll keep the momentum going in your business to foster growth and success. I have over 30 years of knowledge and experience to offer.

Q: How much time is being spent on my work?

A: Projects and tasks are billed hourly in 15-min increments.  If you are concerned about how much time is being spent on your work, I can provide updates frequently throughout the month to let you know we have reached 5 hours, 10 hours, etc.

Q: How do we communicate?

A: Email, Phone, Zoom video chats, dedicated CRM, Google Docs, OneDrive, DropBox, Box.

Q: How do we exchange files?

A: Email is sufficient for most small projects. If you need to send large files, we can use a file sharing/cloud based programs like DropBox, Box, OneDrive, Drive, etc. 

Q: Is my information confidential?

A: Yes. With all my experience in the legal field, I know how important confidentiality is. Your information is never shared. Unless otherwise requested, I will destroy all client file material after 30 days.

Q: When can I expect my project to be done?

A: Depending on the project, typical turnaround time is 24-48 hours. If your deadline is immediate, we can discuss that option, but a rush job fee will likely be charged.

Q: What are your rates?

A: Depending on your needs I have hourly rates, retainer rates, or flat fee rates. Let’s discuss what suits you best to determine which direction to go.